Refund and Shipping Policy

1. Delivery of Product(s)

1.1 CocoFans shall deliver the Product(s) to the delivery address specified by you on the order form. We shall not be liable for your losses or any third party’s sufferings if there is delay or failure to process your Order or deliver your Product(s) due to the inaccurate or incomplete details provided on the order form.

1.2 Your Product(s) will be delivered to you via Courier Service(s) or driver(s) appointed by us. We aim to deliver within the timeframe indicated based on different regions (refer to sales representative(s) for further details), but we are not able to guarantee any firm delivery date and time upon order and to the extent permitted by law, we shall not be held responsible if the delivery of your Product(s) is delayed even after the delivery date and time has been quoted.

1.3 The Customer has the right to inspect the Product(s) for any obvious faults, defects or damage before the Customer accepts and receives the Product(s). If you are unsatisfied with your Product(s) before or after the acceptance of the Product(s), you may arrange an exchange in accordance to the Exchange outlined in Clause 2 herein.

1.4 We shall be responsible for the delivery of any items ordered. In the event where there are situations that incur losses or damages arising out of shipment or delivery of the Product(s) ordered, we shall provide you with an Exchange of Product(s).

1.5 We shall aim to let you know, using the contact details that you have provided to us, if we are unable to meet our estimated delivery date and delivery location due to but not limited to the unavailability of the Product and/or any occurrence of any Force Majeure events, including any technical or operational issues. In such circumstances, we may also arrange for the cancellation of the Order.

1.6 If delivery is delayed through your unreasonable refusal to accept delivery, no cancellation or refund shall be permitted.

1.7 In the event where you have received a wrong item, an exchange will be permitted in accordance with the Exchange outlined in Clause 2.

1.8 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

2. Exchange

2.1 We reserve the right not to accept any requests for an exchange and retain the discretion not to provide a reason for our decision. Exchange of a Product will be subject to CocoFans’s evaluation.

2.2 Without prejudice to the foregoing, we reserve the right to decline the exchange requests, for any of the following reasons: –
(a) Customer’s subjective view or/and taste preference;
(b) Change of mind after Confirmation of Order(s);
(c) Expectation on appearance of Product(s);
(d) Quality deterioration of Product(s) due to Customer’s human error including but not limited to Customer’s negligence, abuse, misuse, accidents or alterations.
(e) No photography or video recording of the original Product(s) as evidence or/and the Product(s) has been disposed of;
(f) Not informing CocoFans within an hour after accepting and receiving the Product(s); and
(g) Customer’s failure to accept the Product(s) upon delivery without contacting CocoFans at the very soonest and arranging with us for an alternate delivery time on the same day after the Product(s) is ready for delivery. The Order may be deemed cancelled and CocoFans reserves the right to forfeit any amounts paid for the Product(s).